Leadership Development Courses focus on employee development & workforce engagement. These courses provide your supervisors and managers with an informational "experience" designed to improve their leadership skills. Each course is offered in a half or full day training.
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Attitude Makes a Difference
An employee’s attitude can make the difference between success on the job or failure. Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn't take much for a co-worker, manager, or customer to feel the negative effects from someone with a bad attitude. The good news is there is now a process for dealing with these difficult people! This training covers:
Becoming a Customer Service Star
Customer service is receiving a great deal of attention in almost every business and industry. The purpose of this training is to measure and increase customer service performance in both employees and managers. In Becoming a Customer Service Star you will learn the five points or facets of customer service.
Feel Positively Toward Customers
Building Strong & Engaged Teams
Leaders spend most of their time focused on improving their teams. They want their teams to perform better, innovate more, resolve conflict, and independently solve any problem that emerges. This training focuses how to utilize strengths on teams and in the workplace. Participants will be given practical tools to develop team trust and develop their leadership style.
Time to take a hard look at your workplace teams. How many team members are fully engaged with their work? How many are just going through the motions? And how many are actively disengaged? These can be hard questions to face, but important ones to ask. If your team mirrors the U.S. workforce, only three out of 10 employees are fully engaged.
Change Management – Moving at the Speed of Change
Strategic professionals must change their role from strictly managing all-things HR, to being business savvy, networked, and influential participatory leaders who embody the greatness of leadership. Managers will learn to embrace participatory leadership, build strategic know-how, and position themselves as business contributors, who understand how the business earns, saves, and spends its resources, for improved decision-making.
Coaching Under performers to Success
Three key words drive coaching on the job: Collaboration, Clarity, and Checkpoints. Collaboration is critical for employee self-worth, growth, and motivation. It is how employees buy into the idea that their contributions matter. Clarity is essential for understanding what went wrong or right on the job. Lastly, checkpoints provide leaders with planned opportunities for discussions about work flow and outcomes, before failure or under performance occurs.
Communicating in the Digital Age
Communication is changing, from the way we share information to our ever-shrinking attention spans. Business leaders and their teams need relevant communication skills for how we deliver messages today. Learn to craft and deliver compelling messages both on and offline, email and text. Learning objectives in this workshop include:
Communicate Like a Leader
Studies tell us 70 % of mistakes in the workplace are a direct result of poor communication!
Business professionals must have rules and tools for communicating effectively. Leaders need a firm foundation in listening mechanics and conflict resolution, Every leader must develop these communication skills, or face considerable hardship navigating organizational life, its stressors, and the unique demands inherent in leading others.
Communication Skills for the Workplace
Effective Communication plays a fundamental role in all facets of business. Powerful communications skills can be developed over the course of a career and help us to become more confident and credible in our interactions. Also, by developing these communication skills, this prevents us from considerable hardship in navigating organizational life, its stressors, and the unique demands inherent in working with others.
Business professionals must have rules and tools for communicating effectively. Successful leaders know that both internal communications within an organization, as well as the communication skills of their employees is important to long term success. They understand effective communication should be an ongoing focus in business.
Communicating Through Effective Emails
In this course you will learn how to set up your email messages to increase the chances of being opened and responded to, and have the maximum impact on the reader. As you go through this course you will learn how to construct appropriate and impactful messages. You'll learn how to interact with others as well as reply to complex emails.
Creating a Culture of Professionalism, Civility and Respect in the Workplace
A culture of trust, professionalism and respect enhances team efforts and goal attainment. It is essential that effective communication, trust, and respect be honored in the workplace as the foundation for a productive environment. The diversity in today's work place, not only involves differences in race, gender and culture, but also differences in communication style, ages, education and values. With insight, understanding, and skill development, we can learn to respect others and value differences as opportunities and strengths.
Critical Thinking and Decision Making
Critical thinking is thinking that assesses itself. In this course you will learn the critical dimensions of business-based decision making including practical tools to be used when defining problems, considering alternatives and coming to conclusions.
Conflict Management – Crucial & Fierce Conversations
Workplace conflict haunts organizations every day – it leads to lost productivity, diminished morale and decreased performance. And, it is very expensive - it will have a negative effect on your organization’s bottom line through increased employee absenteeism, decreased job performance and poor customer service. Most employees do not know they are responsible for resolving their own conflicts.
This training will focus on developing skills such as active listening non-judgmental questioning and how to have open and honest communication. Employees will be given the tools and skills to help them successfully resolve conflict situations and avoid future ones.
Customer Service – Exceeding Expectations and Building Loyalty
Customer service is receiving a great deal of attention in almost every business and industry. The purpose of this training is to measure and increase customer service performance in both employees and managers. Discover why customers stop doing business with a company. Learn how to increase customer loyalty in your company. In this Customer Service program you will learn:
Customer Service – Resolving Conflicts
Workplace conflict haunts organizations every day – it leads to lost productivity, diminished morale and decreased performance. This training will give your team the skills to transform an irate customer to a satisfied customer. The class will help identify and resolve customer complaints in a healthy and positive way. The tools and skills presented equip you to resolve conflicts swiftly and smoothly.
Diversity and Inclusion in the Workplace
The diversity in today's work place, not only involves differences in race, gender and culture, but issues that include differences in communication style, ages, education and values. With insight, understanding, and skill development, we can learn to value differences as opportunities and strengths. A culture of trust and respect enhances team efforts and goal attainment. With great facilitation and break out exercises, this diversity and inclusion training covers:
Diversity - Creating Workplace Respect
It is essential that effective communication, honesty, trust, and respect be honored in the workplace as the foundation for a productive environment. The diversity in today's work place, not only involves differences in race, gender and culture, but we also address issues that include differences in communication style, ages, education, values, etc. With insight, understanding, and skill development, we can learn to value differences as opportunities and strengths. A culture of trust and respect enhances team efforts and goal attainment. This training covers:
Don’t Fire Them, Inspire Them
Coaching is critical for employee self worth, growth, and ongoing motivation. It is how we keep employees engaged with what’s important and on track for success. When documented, coaching supports recognition and disciplinary action, too.
Understanding the importance of turnover
DiSC - A Personal Assessment Tool*
What is DiSC?
DiSC is a personal assessment tool used to examine an individual’s behavioral tendencies within their environment.
How can DiSC help me and my company?
DiSC can help you and your team improve productivity, teamwork, and communication.
The assessment takes only 15-20 minutes to complete, but that short amount of time will provide you and your company with a detailed, in-depth look into your behavioral tendencies!
In addition to the written report, you have the option of a having a DiSC specialist interpret the results and provide any additional clarification you may need.
Businesses understand that employees with high Emotional Intelligence have a greater impact on the success of their company. In addition, studies have shown that emotional intelligence has a greater impact on one’s success than their IQ. Emotional intelligence (EI) can be defined as the ability to be aware of one’s own emotions and those of others and regulate personal emotions to facilitate effective thinking, action and relationships. Emotional intelligence abilities are skills that can be learned. This training will enable you to identify and develop the EQ of you and your team.
Closing the Gap
Did you know we currently have five generations in the workplace? Work, communication and preferences are all influenced by the a person’s generation. Each generation in your company has a difference in the way they work, think and how they perform their work. These differences can lead to difficulties and conflicts within your work teams. It can also be an opportunity to build a better team that uses the strengths of each generation to that bring the best out of each person. This training will help you bridge the generation gap! Topics include:
Leading Change – Surviving Change
Leading change is never without challenges. It is human nature to fear and resist the unfamiliar landscape of change. Change management requires us to think about how to manage and mitigate risk, uncertainty and instability. Your role as a leader is to proactively address the impact of the change on your organization and your team. In this program, you will learn to equip your managers and leaders with the tools to manage change.
Managing Your Email the GTD Way
In the US we exchange over 300 billion emails a day! No wonder you might feel overwhelmed with all the things you have to get done. Although it's a great communication tool, people often overuse it. David Allen’s system “Getting Things Done” helps manage your inbox by increasing your team’s efficiency and productivity. This training focuses on effective email and communication strategies in your organization.
Managing Stress and Burnout at Work
How to Re-engage your employees and bring the fun back to work! Does your staff feel increased pressure at work because of changing roles, client needs, and external factors that affect job performance? When an employee feels physically and mentally overwhelmed by stress on the job they are at risk of burnout.
Burnout happens when people who have previously been highly committed to a job lose all interest and motivation. It mainly strikes highly-committed, passionate, hardworking and successful people – and it therefore holds a special fear for those who care passionately about their careers and about the work they do. This session explains what burnout is. It then helps you to recognize the warning signs in yourself, shows you how to avoid it, and helps you re-engage your employees at work! Learning Objectives
Motivation and Delegation
In the last decade, the Gallup organization conducted a study of great managers across all disciplines and discovered key performance traits. The research outcomes were overwhelmingly conclusive! A participatory leader not only engages their employees better, but also got better engagement between employee’s customers and other organizational members. Strategic HR professionals must change their role from managing things, to being business savvy, networked, and influential participatory leaders who embody the greatness of leadership.
Clarifying the role of participatory leader in the motivation process.
New Hire Onboarding & Leader Assimilation
Onboarding new managers and leaders should be part of your hiring process. This will help the new leader accelerate their role and work efficiently from the start. Leadership assimilation creates an open team culture where anything can be discussed and acceptance of change is part of the process.
Many companies have adopted Leadership Assimilation training as part of onboarding managers and executives. This process initiates communication between the new leader and teams that help build a culture for openness as the leader accelerates building strong relationships. In turn, the team has a safe venue to discuss challenges and concerns about the new leader.
Strategic HR professionals must change their role from strictly managing all-things HR, to being business savvy, networked, and influential participatory leaders who embody the greatness of leadership. HR professionals will learn to embrace participatory leadership, build strategic know-how, and position themselves as business contributors, who understand how the business earns, saves, and spends its resources, for improved decision-making.
Managing versus Leading
Presenting Powerful Presentations
What’s the secret to delivering your message confidently with no fear? Why do some speakers inspire us to action, while others bore us to tears? The good news is that it only takes a set of specialized skills and some focused practice to improve. As a business professional, you have many opportunities to lead projects, influence decisions, and impact results. Research shows that effective communication and presentation skills are key components in influencing people’s decision to take action and make commitments.
This one-day workshop will help you become an even more confident and engaging speaker to inspire people to action. You’ll learn the ROCKSTAR™ model.
Present Like a Pro
Presenting a topic or talk to a group or audience may seem like an easy thing to do. What makes a truly great presentation goes far beyond flashy power point slides. Unfortunately, many people miss the finer points in presenting that can make the difference between a great and an average presentation. A successful presentation helps to boost the audience’s understanding on a topic and also allows the presenter to connect with more people.
Delivery techniques like pace, tone, body language, movement and engagement are important during a presentation. Perfecting delivery techniques is important to ensure the presentation will be an effective one.
In this two hour course, we will focus on the following:
Power doesn't have to come with a title. You may not be a supervisor, but you always have Self Leadership! Personal power is drawn from influence over others, the source of which resides in the person instead of being vested by the position held. Are you being your best self at work and with your customers? Learn how to identify and take control over your own growth and success, personally and professionally! This dynamic session includes great exercises and group engagement. Learning Objectives:
Strategic HR professionals must change their role from strictly managing all-things HR, to being business savvy, networked, and influential leaders who embody the greatness of leadership. HR professionals will learn to embrace situational leadership, build strategic know-how, and position themselves as business contributors, who understand how the business earns, saves, and spends its resources, for improved decision-making.
Managing versus Leading
Skills for the Future
With innovative technology like automation, artificial intelligence and block chain (think Bit Coin) many of the jobs currently filled by human workers will disappear.
To survive in the future, companies will need to leverage technology and develop their employees to be able compete against other companies. While many jobs will go away, new jobs will take their place and employees will be re-assigned to new jobs, which may require new or different skills.
How do you train employees for a world driven by technology?
To thrive in the workforce of the future employees need 21st Century Skills, such as: Critical Thinking, Problem Solving, Cognitive Flexibility, People Management, Emotional Intelligence and Negotiation Skills. Our Skills for the Future Series embodies all of these skills and is customized to your particular industry and your needs.
Strategic planning is an organization’s process of defining its strategy or direction and making decisions on allocating its resources to pursue this direction. It’s a process for determining where your business is going over the next year --- or more typically 3 to 5 years. Does this sound complicated? It doesn’t have to be.
Regardless of your company’s size in as little as one to two days, CEA can lead you and your team through a strategic planning session (okay, there is some homework to do before the session) that will result in a basic plan focusing on three to five “vital” goals. You might be thinking: “This is not the right time for us to be worrying about a strategic plan.” The truth is, there may never be a better time! As Yogi Berra said, "If you don't plan where you are going, you'll probably end up somewhere else."
We’ll demystify the process and show you how to:
Increase everyone’s understanding of your company’s goals and objectives.
If you think it’s about time your company takes a new direction, give us a call and we’ll work with you to schedule a strategic planning session.
2-Day Customized Workshop with the CEO and Leadership Team
A strategic plan is a road map to grow your business. However, it can be a daunting task to think about where you and your business will be five years from now. According to a recent Harris Poll conducted for Staples, 63% of small business owners do not have a five-year plan. Strategic plans need to be short and concise. They need to set a big picture for where the organization is headed and how the organization will measure its success.
Effective strategic plans are built on well-developed, long-term visions. In this two-day workshop, we’ll use a strategic visioning process to develop a business mission statement and values and define your organization’s purpose. A SWOT analysis will be conducted and you will create a list of short- and long-term opportunities to take your business to the next level with a set of 90-day strategic objectives.
Benefits of strategic visioning
Strategies for Recruiting and Retaining Your Best Employees
One way we know that the economy is improving is that more companies are interested in how to retain their best employees. Employees are now deciding whether to stay or leave your business! Recent Gallup surveys on employee engagement show that up to 50% of the workforce plan on quitting in the next year. Successful organizations understand that employee retention is critical to their growth and quality of services. Learn key strategies that increase job satisfaction and employee engagement to retain your best!
Transform your organization into high employee
StrengthsFinder* - Building a Strengths Based Workforce
CEA has developed a training program designed to quickly improve your organization’s performance and create a positive change in your culture. This training is broken down into three primary segments: Educate. Reveal. Enhance.
Educate. Encouraging your team to “Do what they do best” and play to their strengths is a formula for success. Using well being factors and statistics, we illustrate that when employees are coached to focus on their strengths, they are more productive and feel as if their contribution matters to their team.
Reveal. Participants are given workbooks and an online assessment prior to the training. In this portion of the training, Participants will discuss their results in an interactive group session. As a team we discuss each participant’s Top 5 strengths and share practical tools to achieve career goals. As participants share their strengths they begin to appreciate the value of strengths as individuals and as team members.
Enhance. Each employee will learn how to utilize and capitalize on their individual strengths, as well as the combined strengths of the team, to benefit the workplace as a whole. Through a variety of exercises, participants will better understand how to use their strengths as a tool for creating positive change in the workplace and enhancing personal career satisfaction.
"Very enlightening to see what is important to each of the managers and to extrapolate how that has made them so successful and effective."
"Moving forward I will be able to focus on ways to connect with others at a higher level."
"Very insightful, especially hearing from my teammates..."
"This will help me be more conscious of my team members' strengths and weaknesses for more effective communication."
Strengths Finder* - Coaching Managers to Utilize Team Strengths
This training provides coaching to leaders and managers on how to utilize the results of their team strengths. Managers will be able to develop their team to be highly productive and motivated in the workplace. Managers have the biggest impact on team members’ engagement. They achieve this through motivating and engaging their employees and they can account for up to 70% of employee engagement across their organizations. With less than one-third (31.5%) of U.S. workers engaged in their jobs in 2014 according to Gallup, leaders have a huge opportunity to influence engagement. They can be instrumental in boosting employee engagement by increasing team members’ awareness of and appreciation of individual and collective talents and strengths.
Training will help managers build strengths based teams by:
Analyzing the results of their team's strengths
Time Management - The SMART Goals Way
Effective time management is everything. However, leaders and followers waste time at an alarming rate. Salary.com reported that businesses spent $759 Billion dollars for work employees never did! That’s right. Businesses are bleeding productivity and money daily, because of wasted time. Author John Skot said, “Time and tide waits for no man.”
Wasted time can be defined as “Our best and most productive work time NOT being focused on making money, serving customers, or improving the business”. It could also be defined as NOT planning personal, relaxation, and social events into our lives. Instead, poorly managed time silently drains away money and energy we need to run our businesses and our live better.
A SMART Goal is a statement that describes a specific objective the employee undertakes to fulfill within a specified time period. It is (S)specific, (M)easurable, (A)ttainable and (R)esults-oriented/relevant and (T)ime bound. SMART Goals provide detailed steps required to accomplish the goal, the timeline for completion and any new skills for development in order to achieve absolute clarity and agreement between the manager and employee as to what will be done by when.
Determining what is important today
Understanding the Five Dysfunctions of a Team
1-Day Workshop or Customized Workshop for your Business
We spend a lot of our time working in teams. Yet teamwork remains the one sustainable competitive advantage that has been largely untapped, according to Patrick Lencioni, author of the national best seller Five Dysfunctions of a Team. For any team to consistently accomplish the results that it sets out to achieve, it must overcome these five dysfunctions. One reason teamwork remains untapped is that it’s hard to measure. “It impacts the outcome of an organization in such comprehensive and invasive ways that it’s virtually impossible to isolate it as a single variable,” says Lencioni.
This one-day workshop provides an understanding of Lencioni’s Five Dysfunctions of a Team model: Absence of Trust, Fear of Conflict, Lack of Commitment, Avoidance of Accountability, and Inattention to Results. It outlines the root causes of politics and dysfunction on the teams where you work, and the keys to overcoming them. Counter to conventional wisdom, the causes of dysfunction are both identifiable and curable. ”
Your Role as a Manager
Today’s managers are the business leaders of tomorrow, and many may not be prepared for their new role. With 10,000 baby boomers retiring daily, nearly 90% of companies rate finding and developing strong leaders is an urgent challenge. New managers often lack the experience and knowledge of the organizations priorities as it relates to their position. Basics of Management training provides an overview of what managers need to know to be effective in their positions. The session will address the role of the supervisor in influencing their team’s performance and overall engagement. Building a strong supervisory foundation is important to developing and expanding a managers’ skills so they are able to motivate, manage and communicate effectively.
"Jessica you did a fantastic job conducting our training on Wednesday. I thought our session was interesting, educational and engaging in a light hearted, fun spirited way that drew people in and kept them engaged. Thanks again."
Steve Jung, Public Sector Manager
Nth Generation Computing, Inc.
"CEA did a fantastic job! Our team was totally engaged and really got a lot from it. A great presenter that read our group and adapted to their needs. I highly recommend her and this program, StrengthsFinder* - Building a Strengths Based Workforce, to anyone!"
James Boretti, President / CE