Crucial & Fierce Conversations
Workplace conflict haunts organizations every day – it leads to lost productivity, diminished morale and decreased performance. It has a negative effect on your organization’s bottom line through increased employee absenteeism, decreased job performance and poor customer service. This workshop will help employees master skills to successfully resolve conflict situations and avoid future ones.
Recognize the negative impacts of conflict
Recognize the responsibility to resolve conflicts when they occur
Understand the causes of conflict
Learn and practice a C.A.L.M. approach to conflict resolution
CEA Members, you must log in to receive the Members Only price.