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Crucial & Fierce Conversations

Date: March 25, 2020
Time: 12:00 pm - 1:00 pm
Event Type: Webinars

Workplace conflict haunts organizations every day – it leads to lost productivity, diminished morale and decreased performance. It has a negative effect on your organization’s bottom line through increased employee absenteeism, decreased job performance and poor customer service. This workshop will help employees master skills to successfully resolve conflict situations and avoid future ones.

Learning Objectives

Recognize the negative impacts of conflict  
Recognize the responsibility to resolve conflicts when they occur
Understand the causes of conflict
Learn and practice a C.A.L.M. approach to conflict resolution

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