March 6, 2024
Communication Skills for the Workplace *Sponsored by Monterey County Works
TIME: 10:00 am - 11:00 am
Description
Effective communication plays a fundamental role in all facets of business. Powerful communications skills can be developed over the course of a career and help us to become more confident and credible in our interactions. Also, developing these communication skills prevents us from considerable hardship in navigating organizational life, its stressors, and the unique demands inherent in working with others.
Business professionals must have rules and tools for communicating effectively. Successful leaders know that both internal communications within an organization, as well as the communication skills of their employees, are important to long-term success. They understand effective communication should be an ongoing focus in business.
Learning Objectives:
- Understanding major barriers to effective communication
- Understanding the most effective communication style
- Identify methods for dealing with difficult people
- Communication Stoppers and Enhancers
- Conflict resolution communication techniques
- Awareness of the communication styles of 5 generations in the workplace
- Describe and analyze skills needed for “Managing Up, Leading Down” for political acumen, agenda/decision-making, and employee engagement
Sponsored by:
Approved for 1 HRCI Credit. The use of this seal confirms that this activity has met HR Certification Institute’s (HRCI) criteria for recertification pre-approval.
Approved for 1 SHRM Credit. CEA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
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